Zoho’s Bigin CRM continues to empower small businesses with streamlined, affordable, and intelligent CRM solutions. The Q3 2025 update introduces enhanced automation, mobility, and AI-driven features designed to simplify workflows, improve customer engagement, and boost productivity.
Here’s a detailed look at the new features:
WhatsApp Automation
Stay connected with customers through interactive WhatsApp messages:
- Create rich templates with images, videos, and call-to-action buttons.
- Personalize communication using merge fields like Order Number, Customer Name, and more.
- Automate routine messages such as delivery updates, thank-you notes, and cross-sell campaigns using workflows.
This enables small businesses to maintain consistent customer engagement with minimal effort.
Smarter Scheduling with Booking Pages
Zoho Bigin now makes scheduling easier and more intelligent:
- Customers can book meetings online or offline directly through your booking page.
- Automatically generate Zoom or Zoho Meeting links for virtual appointments.
- Include offline meeting details that sync directly with your calendar.
This enhancement reduces scheduling friction and ensures a seamless meeting experience for both teams and clients.
Upgrades for Apple Devices
The latest Bigin update brings a premium Apple ecosystem experience:
- Sleek Liquid Glass design on iOS 26, iPadOS 26, macOS Tahoe, and watchOS 26.
- AI-powered call transcripts, smart suggestions, and daily to-do lists to streamline sales activities.
- New Apple Watch app to track tasks, calls, revenue, and even share your business card via QR code.
These updates optimize productivity for teams using Apple devices, ensuring CRM access anytime, anywhere.
Audit Logs & Enhanced Calling
Zoho Bigin now gives you better visibility and control over CRM activities:
- Track any action performed in CRM using precise audit log filters.
- Enhanced telephony integration with improved RingCentral support on iOS/iPadOS.
This helps managers maintain compliance, improve accountability, and ensure seamless communication.
Why These Updates Matter
With these Q3 2025 enhancements, Zoho Bigin offers small businesses:
- Faster customer engagement via WhatsApp automation
- Smarter scheduling for improved client interactions
- Enhanced mobility and productivity on Apple devices
- Better monitoring and compliance through audit logs
These improvements make Bigin a smarter, faster, and more connected CRM for small businesses aiming to scale efficiently.
FAQs – Common Questions
What new automation features are available in Bigin Q3 2025?
Bigin now supports interactive WhatsApp templates with images, videos, CTAs, personalized messages using merge fields, and automated delivery updates and campaigns.
How has scheduling improved in Bigin?
Booking Pages now allow customers to book online/offline meetings, auto-generate Zoom/Zoho Meeting links, and add offline meeting details directly to your calendar.
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